Shipping policy

Every Rose Noir piece is handmade to order in Guelph, Ontario. Here's what to expect between placing your order and your tag showing up at your door.

Where We Ship

We currently ship within Canada only. We're not able to ship to international addresses at this time.

Processing Time

Because each tag is personalized and handcrafted, orders take 1–2 business days to make before they ship. Our current processing time is always shown at the top of our website. During busy seasons, markets, and holidays, processing may take a little longer. If there's a delay, we'll let you know.

Processing time is separate from shipping time. Your total wait is processing time plus the shipping method you choose.

Shipping Options

All orders ship with Canada Post. You'll see your exact options and prices at checkout once you enter your address.

  • Free Untracked Mail: free on every custom tag order. Arrives by regular lettermail. No tracking number is provided.
  • Standard Tracked: $12.00 flat rate. Delivery in 1–5 business days after your order ships, with tracking.
  • Canada Post Expedited, Xpresspost, or Priority: faster, tracked options. Canada Post calculates these at checkout based on your location, and checkout shows your estimated delivery date.

About Untracked Shipping

Free untracked shipping keeps costs low, but it has no tracking and no delivery confirmation. Once an untracked order is handed to Canada Post, we can't trace it, and Rose Noir is not responsible for untracked packages that are lost, delayed, or stolen. If you need your tag by a certain date, or you'd like peace of mind, we recommend choosing a tracked option.

If your untracked order hasn't arrived within 15 business days of shipping, please reach out. We'll do our best to help.

Tracking Your Order

For tracked shipments, you'll get an email with your tracking number as soon as your order ships.

Address Accuracy

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address entered at checkout. If you notice a mistake, contact us right away. If your order hasn't shipped yet, we'll gladly update it.

If a package is returned to us as undeliverable, we'll contact you to arrange reshipping. Additional shipping charges may apply.

Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the tag and packaging. We'll make it right. For lost tags, accidental damage after delivery, or manufacturing issues, please see our Replacement Tag Policy.

Canada Post Service Disruptions

Occasionally, strikes, severe weather, or other disruptions outside our control can delay Canada Post deliveries. If this happens, we'll post an update on our website and Instagram and keep you informed about your order.

Market & Local Orders

Tags purchased in person at markets and events are handed to you directly, so no shipping applies. If shipping is required, we will make arrangements with you at the time of purchase.

Questions?

We're always happy to help. Email us at rosenoirco@outlook.com or send us a message on Instagram @rosenoir.co.