Contact information
Have a question about an order, a product, or Rose Noir in general? We’d love to hear from you.
Get in Touch
For all customer service and general inquiries, please contact us by email:
We aim to respond to all emails within 1–3 business days.
Please note that response times may be slightly longer during collection launches, sales, holidays and other particularly busy periods.
Order Questions
If you are contacting us about an existing order, please include your order number in your message whenever possible.
This helps us locate your order and get back to you as quickly as possible.
For questions about shipping, delivery or an order that has not arrived, please include any relevant tracking information as well.
Product Questions
Curious about a product, sizing, customization or something you don't see on the website?
Send us an email and we'll be happy to help you determine whether we can accommodate your request.
For custom or personalized products, please keep in mind that availability may vary depending on materials, design and production time.
Social Media
You can also find Rose Noir on Instagram for new collection announcements, behind-the-scenes content, product updates and more.
Instagram: @rosenoir.co
Please note that email is the best way to reach us regarding orders, shipping, returns or other customer service matters. Social media messages may not be monitored as consistently.
Rose Noir
Guelph, Ontario
Canada
Email: info@rosenoirco.ca
Instagram: @rosenoir.co